Privacy Policy

We collect the following types of information:

• Account information: your name, email address, and company name when you create an account or onboard.
• Billing information: billing address (street, city, state, ZIP) collected during checkout for payment processing.
• Payment data: card details are tokenized and processed by Square. We never see or store full card numbers.
• Usage data: which features you use, project submissions, credit usage, and activity within the portal.
• Brand files: logos, images, and other assets you upload to your Brand Library for use in your design projects.
• Communications: messages sent between you and Loudest Creative through the portal.
• Phone number: your mobile or business phone number, if provided, for SMS and voice communications related to your projects and account.

We use your information to:

• Provide and improve the Service, including completing your design requests.
• Process payments and manage your subscription billing.
• Send transactional emails (account notifications, project updates, billing confirmations).
• Communicate with you about your projects, account, and billing, including via SMS text messages and phone calls.
• Monitor usage to ensure the Service is functioning correctly.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to any third party.

We use the following third-party services to operate the platform:

• Square:processes payments, stores tokenized card data, and manages recurring billing. Square's privacy policy governs payment data they process. We do not store card numbers.
• Resend: sends transactional emails on our behalf (signup confirmations, project notifications, billing alerts). Resend processes your email address and name for delivery.
• Supabase:provides our database, authentication, and file storage. Your data is stored on Supabase's infrastructure. Supabase's privacy policy applies to data processed on their platform.
• Twilio:provides SMS messaging services on our behalf. When we send you a text message, your phone number and message content are processed by Twilio. Twilio's privacy policy governs data they process.
• Google Fonts: loaded on our public website for typography. Google may collect limited usage data per their privacy policy.

Your data is stored on servers operated by Supabase. Payment data is handled by Square's PCI-DSS compliant infrastructure. Card details never touch our servers. We take reasonable technical measures to protect your information, including encrypted connections (HTTPS) and access controls.

No method of transmission over the internet is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

We retain your account data and project history for as long as your account is active. If you request account deletion, we will remove your personal information from our systems within a reasonable time, except where we are required to retain it by law.

Uploaded brand files are retained until you delete them or request account deletion.

Depending on where you are located, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to correct inaccurate data.
• The right to request deletion of your data.
• The right to opt out of marketing communications.

California residents: under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your rights, contact us at the email below.

If you provide your phone number, Loudest Creative may send you SMS text messages and/or call you regarding project updates, website preview links, billing matters, and other business communications. By providing your phone number, you consent to receive these communications from Loudest Creative.

• Message frequency: low volume, typically 1–5 messages per month.
• Standard rates apply: message and data rates may apply depending on your carrier and plan.
• Opt out: you can stop receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further texts.
• Help: reply HELP to any message for assistance, or contact us at james@loudestcreative.com.
• Data security: your phone number is stored securely and is not sold, rented, or shared with third parties for their marketing purposes.

Our portal uses session cookies necessary for authentication and keeping you logged in. We do not use tracking cookies or advertising cookies.

Our Service is not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, contact us and we will remove it.

We may update this Privacy Policy from time to time. If changes are material, we will notify you by email or through the Service. Continued use after changes take effect constitutes acceptance.

Questions or requests about your privacy? Contact us at james@loudestcreative.com. Loudest Creative is based in Los Angeles, California.